Dr. S. Al-Nuaimi
CMO · MD, MSc, FRCPC
Clinical psychiatrist and medical professor, University of Alberta.
“My goal is to replace uncertainty with clarity — not to find a label, but the right path forward.”
About InstaCare
No Albertan should wait months for care that takes days.
That sentence is the whole company. InstaCare was founded by practising Alberta clinicians who were tired of telling people the help existed — but not for them, not here, not yet.
So we built both halves ourselves: the clinical team, and the platforms, digital health hubs and AI-powered programs that carry it. We measure ourselves in lives saved, lives enhanced and lives improved — never in seats sold.
Better technology. Better access. Better mental health care.
80,000+Albertans
Cared for through our clinical model, plus hundreds of thousands across our founders’ ventures.
97%satisfaction
Across patient reviews.
100+conditions
From mild anxiety to complex psychiatric care.
Why we exist
Alberta has invested seriously in mental health. What is hardest to buy is clinical capacity — and that is the piece we were built to add.
Our founders came to this from inside practice. Demand for mental health care has grown faster than any single organization can staff for, and physicians and psychiatrists are the scarcest resource in the system. That is a national reality, not a local failing — and it means well-designed, well-funded programs can still find themselves without a clinician to assess the person in front of them.
So we built the complementary half: a physician-led clinical team with psychiatry inside it, covering more than 100 conditions, and the proprietary platforms, digital health hubs and AI-powered programs that place that team behind an existing program’s front door in weeks. Our partners keep the mandate, the relationships and the name; we add capacity where it is short and speed where it counts.
What we believe
Four convictions that decide what we build and who we partner with.
01
Waiting is the injury.
A person who reaches out and hears “three months” often does not reach out again. Every week a program sits in procurement is a week of preventable harm — so we deploy in weeks and treat speed as a clinical duty, not a sales feature.
02
Physicians must lead the care.
Mental health is health. Technology should extend a clinician’s reach, not replace one — an app alone cannot diagnose, prescribe or hold a complex case. So physicians lead every program and psychiatry sits inside the team, covering 100+ conditions rather than the easy tenth.
03
Communities should not build this alone.
Nobody funded to help people in crisis should also have to become a clinic, an IT department and a research office. We carry the infrastructure; the partner keeps the relationships, the name and the mandate.
04
The data belongs to the people it came from.
We hold health information in trust, in Canada, under agreements that let a partner take it back — including OCAP-aligned sovereignty for the nations we work with. Trust is a precondition for access, not a compliance checkbox.
Our lead providers
Technology sets the pace; clinicians set the standard. These three lead our clinical model — the assessment pathways, escalation rules and quality bar every partner program runs on. Behind them stands a wider team of Alberta physicians and psychiatrists, each licensed and regulated by their provincial college.
Dr. Catherine Phillips
MD
Professor, Department of Psychiatry, University of Alberta, and founder of the Mindfulness Institute.
“My approach is grounded in understanding the whole person, with compassion and care.”
Dr. Jonathan Cha
MD
Seasoned family physician and medical instructor, University of Calgary.
“Meaningful care starts with listening and a true partnership with the patient.”
The full provider team includes in-house psychiatry with no external waitlist, plus counsellors and CBT therapists — the depth that lets a partner program assess and treat 100+ conditions across all 19 clinical categories.